.	Consumer Service Coordinator Job Description

Duties, Responsibilities and Functions:

I. Obtain and/or provide individualized supports for each consumer

• Provide service coordination to obtain and ensure continuity and appropriateness of services.

• Develop and maintain individualized service plans.

• Provide independent living skills training and related support services.

• Ensure that appropriate housing, vocational services, medical supports, counseling, crisis intervention and financial supports are obtained.

• Provide information and referral to consumers that are interested in personal assistance services.

II. Coordinate Personal Assistance Services for Consumers

• Assist consumers to recruit Personal Assistants where appropriate

• Respond to andlor provide emergency Personal Assistant back-up services.

• Participate in Personal Assistants evaluations.

• Contact consumers monthly to ensure appropriate services are being provided.

• Rotate the emergency pager weekly and respond to emergency calls after office hours.

III. Participate in program planning and implementation

• Knowledgeable of applicable funding sources regulations.

• Maintain required records according to applicable funding source regulations.

• Provide back-up support for other Consumer Service Coordinators depending upon the amount and intensity of support needed by consumers.

• Participate in job -related trainings, staff meetings and other appropriate meetings.

IV. Any and all duties assigned by supervisor deemed necessary and appropriate.

V. Qualifications:

• Must a bachelor’s degree in human services plus two years of experience and/or three years of relevant experience.

• Personal experience with disability preferred.

• Must have a sincere conviction that people with disabilities have the right to full participation in their community, to live where and how they choose.

• Must have a general working knowledge of generic and specialized community resources available to people with disabilities.

• Must have excellent interpersonal skills and be able to work effectively witb agency staff, government officials and general public to ensure consumer participation in the community.

• Must have the ability to communicate effectively in writing.

• Must possess a valid Louisiana driver’s license and an insured vehicle.

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